Privacy Policy

GENERAL

1.01 Here at AirVado we ensure that highest levels of security are used to safeguard our customers and clients precious data information and we ensure that is kept protected against unauthorised use. We use a GeoTrust Secure Sockets Layer (SSL) providing 256 bit encryption and private communications technology security standards supported by Microsoft and other main stream web browsing software.

1.02 Whenever you are required to enter sensitive information on to our e-commerce web platform, such as payment information details, our platform shall provide a secure padlock icon which shall appear on your web browser window to confirm that this part of the site is secure. You will also see that the ‘http’ in your browser address bar will change to ‘https’ to indicate a change in security levels.

1.03 When you make a payment, sophisticated Secure Sockets Layer (SSL) technology encrypts your credit or debit card number and the order information which means than it cannot be read by anything other than the secure server receiving it, this is a critical element in ensuring your privacy.

1.04 You confirm that by accessing our platform, or browsing any of our web based commerce platforms including our website, that you have read, understood and fully agree to all of our terms and conditions and including this privacy policy.

INFORMATION USAGE

2.01 When a customer places an order with AirVado there are essential personal data and information elements that we require in order to process and finalise the process of a sale. These include, but are not limited to the following your name and title, your personal postal address, your E-mail address, phone number(s) and associated credit and debit card details. All the information listed is a requirement in order to be able to process a customer’s request or/ and notify you acceptance of an order, and is collected for each individual transaction.

2.02 A customer’s personal information such as, telephone number and email address is a crucial aspect as it allows the company to contact a customer should any queries or issues arise with an order. This information is also essential for the courier team to book in a suitable delivery date with the customer. Alternatively such personal information may be used to contact those whom have opted into our mail newsletter marketing, applied for a vacancy within the company amongst some purposes included within the information usage.

2.03 Please note we may also receive personal information indirectly from a third party marketing company, whom source create and supply data.

2.04 We use several products to analyse visitors to our website in order to understand our visitors’ needs and to improve our site.  Sometimes our systems are able to matchup your visit with your personal information so that we can help to provide the right products and services to you.  The personal information we collect might include your name, email address, IP address and information regarding what pages are accessed in order to supply our customer base with an exceptional support service and exemplary customer experience.

2.05 Telephone recording occurs to ensure that all interaction with AirVado can be monitored in response to continually offering excellent customer service and to help improve our customer service standards, and to assist in regards to training. Audio data shall be stored securely for a period of 9-months both incoming and outbound call related.

INFORMATION SHARING WITH THIRD PARTIES

3.01 Here at AirVado we can assure you that any information gathered or held across our platforms shall not be utilised or passed to any third parties, other than those directly incorporated with the provision of providing support and completing the sales process; this includes the sale or rental of any such data.

3.02 We may pass your information to our third party service providers, agents, subcontractors and other associated organisations only to satisfy the requirement of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is critical and necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.  Please be assured that we will not release your information to third parties for them to use for their own purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

3.03 We may use your information to send you, the customer communications which you have requested and that may be of interest to you; additionally to process a job application submitted through our website; to carry out our obligations arising from any contracts entered into by you and us; to notify you of changes to our services.

3.04 We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

3.05 We review our retention periods for personal data on a regular basis.  We are legally required to hold some types of information for the purposes of satisfying any legal requirements. We will hold your personal data on our systems in accordance with our retention policy and for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

3.06 Under the general data protection regulation (GDPR) the lawful basis we rely on for processing this information are that you consent, and you are able to remove your consent at any time. We have a contractual obligation to request, hold and utilise your data to complete our operation.

3.07 AirVado shall maintain records of your purchase history and associated information with us indefinitely, so if you ever have any questions, queries, or complaints we can answer these specifically for our customers.

3.08 We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ and additionally we collate device information and user specific data through the cookies use and data analytics to enhance your journey with AirVado, for further information on cookies please follow the link http://www.allaboutcookies.org

3.09 In addition to using cookies to record your site visits, and information permitting us to process orders and payments, the personal data you submit may also be used for general marketing purposes. We may send you catalogues and emails with information on our products and services that we feel may be of interest to you; to discuss account details; or for market research purposes.

3.10 AirVado Limited respect the privacy of your personal data, and will not without your consent make our mailing list available for marketing purposes to anyone outside of our business. If you would like to unsubscribe from our emails, simply click on the change your email preferences link at the bottom of every email.

INFORMATION

4.01 All and any of the information which you submit via the AirVado website or alternative online interactive platforms is stored and located within the European Union.  We will not export the information you provide outside of the European Union.

4.02 The accuracy of the information you provide to AirVado is extremely important, and thus if any of the details that you have previously provided to us maybe inaccurate or out of date, please contact us immediately to allow us to update this critical information.
Marketing

5.01 In addition to using cookies to record your site visits and capture critical user information and trends, including information permitting us to process orders and payments, the personal data you submit may also be used for general marketing purposes. We may send you catalogues and emails with information on our products and services that we feel may be of interest to you; to discuss account details; or for market research purposes.

5.02 We respect the privacy of your personal data, and will not without your consent make our mailing list available for marketing purposes to anyone outside of the AirVado group.

5.03 Unsubscribing from our emails is an easy process, simply click on the change your email preferences link at the bottom of every email. Please note that to ensure that we only unsubscribe you from relevant mailings, we operate different unsubscribe lists. As a result, you may need to unsubscribe from other mailings from different parts of our group to ensure that you no longer receive email communications from us.

5.04 When you sign up to receive our emails we will store your name, date of birth, postal address and e-mail address, if these details are given and not inclusive to only these details; to make sure we only send you the things you’ll love, our email partner will collect information like whether you’ve opened or clicked the email, your device type and the general area in which you open it.

5.05 Should you have any further queries or wish to be removed from our catalogue mailing list, please contact us via the contact us page on our website platform. If you have opted out of receiving future publications from AirVado note your contact details will remain on our opt-out list to prevent you from receiving any further publications from us.